Lubbock Power & Light Releases Statement Concerning Fraudulent Collection Calls
Lubbock Power and Light released a statement concerning apparent fraudulent activity being conducted by a third party.
According to LP&L, many customers had been receiving solicitation from a live caller demanding past due payments. Similar reports have been coming in from across the state. LP&L has contacted the Lubbock Police Department concerning the incident.
“Any attempt to defraud our customers is taken very seriously,” said Matt Rose, LP&L spokesperson. “We will assist law enforcement to catch and prosecute anyone who attempts to fraudulently collect any form of payment from our customers.”
Lubbock Power and Light stressed in their statement that no one from their company will contact a customer via the phone to demand late payments and that anyone attempting to do so is running a scam. However, LP&L did make the distinction that pre-recorded phone messaged are used by the company to inform customers of outstanding payments.
Officials with Lubbock Power and Light have requested that anyone with information about the caller, including the phone number from which he or she is calling captured by caller ID, should be given to LP&L or local law enforcement as soon as possible.