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Scammers Targeting Lubbock Power and Light Customers Regarding June Underbilling Issue

LP&L

Scammers are reportedly attempting to get some Lubbock Power and Light customers to give them money under the guise of paying their utility bills.

The scam involves a live caller telling customers they must pay over the phone the amount owed, following the under-billing issue that took place in June of this year.

This week, LP&L began sending out automated calls to inform customers in the first ten billing cycles of exactly how much the June billing system error affected them and how that amount will be reflected on their November 2013 electric bill.

The prerecorded calls are automated, and do not request payment over the phone.

The scam phone calls are made by people claiming to be LP&L employees and they request payment over the phone. LP&L says that there will never be an instance where a live LP&L employee contacts a customer and requests payment for a bill directly over the phone.

If an LP&L customer receives a phone call of this type, do not pay. Check the caller ID, and immediately call LP&L at 775-2509 between 8 a.m. and 5 p.m. Monday through Friday, or Lubbock Police at their non-emergency number at 775-2859.

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