Contact Us

Lubbock Power and Light Closing Southwest Lubbock Branch Office

 

LP&L

Lubbock Power and Light will close a service branch office at the end of business today.

LP&L announced on their Facebook page around 4 o’clock today the closing of their Southwest Lubbock branch at 82nd and Slide in the Lowe’s Market. LP&L says the branch is being closed due to circumstances beyond their control.

From the LP&L Facebook post:

(Lubbock, TX) – Lubbock Power and Light has announced the closure of their Southwest Branch Office at 5201 82nd Street. Due to circumstances out of the utility’s control, the Southwest Branch office will be permanently closed today at 5pm.

“In January of this year, Lowe’s Supermarket approached LP&L to terminate the property sublease agreement that was entered into in April 2005,” said Chris Sims, Lubbock Power and Light’s Public Information Officer. “As a result, LP&L had no choice but to terminate our sublease.”

“After conducting a thorough business case review, LP&L has decided not to pursue another location since transactions at Southwest Branch have declined 43.1 percent from 2005 to 2013. Just since 2010, walk-in traffic at the Southwest Branch has declined 30 percent.”

Prior to 2007, Lubbock Power and Light’s Downtown Business Office cashiers and mail room processed 91% of all payments with 9% of the customer’s utilizing automatic bank draft.

In October of 2007, LP&L began processing debit/credit card payments and electronic checks via the internet followed by accepting payments by phone in July of 2008. In October 2009, over 30 Western Union Pay Centers around Lubbock also began accepting payments.

With the ability to pay twenty four hours a day seven days a week on the internet or by phone, there has been a consistent decline in payments received at both Lubbock Power and Light business office locations.

“Even with the steady decline of bill payments through the Southwest Branch Office, LP&L realizes there are still those customers who regularly utilize the 82nd Street location,” Sims said.

“We strongly encourage any customer having an issue with their bill to contact LP&L and we will more than happy to assist in any and every way possible.”

More From KFYO

Best of the Web

Leave a Comment

It appears that you already have an account created within our VIP network of sites on . To keep your points and personal information safe, we need to verify that it's really you. To activate your account, please confirm your password. When you have confirmed your password, you will be able to log in through Facebook on both sites.

Forgot your password?

*Please note that your points, prizes and activities will not be shared between programs within our VIP network.

It appears that you already have an account on this site associated with . To connect your existing account with your Facebook account, just click on the account activation button below. You will maintain your existing profile and VIP program points. After you do this, you will be able to always log in to http://kfyo.com using your Facebook account.

*Please note that your points, prizes and activities will not be shared between programs within our VIP network.

Please fill out the information below to help us provide you a better experience.

Register on News/Talk 790 KFYO quickly by logging in with your Facebook account. It's just as secure, and no password to remember!

Not a Member? Sign Up Here.

Sign up for an account to comment, share your thoughts, and earn points to get great prizes.

Register on News/Talk 790 KFYO quickly by logging in with your Facebook account. It's just as secure, and no password to remember!