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Lubbock's City Hall will be closed beginning Monday, March 23rd, and here's some information as to how citizens can interact with city departments:


 

As the unprecedented COVID-19 (Coronavirus) situation continues to evolve, the City’s primary focus continues to be on the health and safety of our employees, customers and community.  While the need for social distancing is of great importance, we remain committed to supporting the general health and safety needs of the community. Beginning Monday, 23, 2020, City Hall will be closed to the public. Below is information for departments that citizens interact with daily and how they can continue conducting their business with the City.

Code Enforcement and Environmental Health

All general inquiries will be handled by phone, e-mail or computer via Skype, Zoom or Go-To Meeting.

Food establishment permits and renewals issued by Environmental Health and miscellaneous permits issued through Code Enforcement will be transacted by phone, computer and/or U.S. mail.

With few exceptions, field inspections, including food establishments, environmental and code inspections will continue as normal though staff are advised to minimize contact with others and maintain appropriate distances.

Proactive code enforcement/neighborhood integrity programs will continue with limited public contact.

The 26th Annual Pool School and the Certified Food Manager Course, both originally scheduled in April, have both been canceled.

The situation is fluid. Inspection protocols may be curtailed and reduced to a complaint-only basis should the situation worsen and an increase in social distancing be warranted.

Information on these temporary protocols will be posted on department websites as they become available, and as follows:

    1. Environmental Health Department
      1. URL: https://ci.lubbock.tx.us/departments/environmental-health
      2. Phone: (806) 775-2928
      3. E-Mail: environmentalhealth@mylubbock.us
    2. Code Enforcement Department:
      1. URL: https://ci.lubbock.tx.us/departments/code-enforcement
      2. Phone: (806) 775-2189
      3. E-Mail: codeenforcement@mylubbock.us

Please watch often for updated information.

We are committed to providing superior service during this temporary change in business operations.  On behalf of the Development Services Division, thank you for your commitment to our community and for your support during this trying time.

Should you have any questions or concerns, please do not hesitate to contact Jesica McEachern, Assistant City Manager, jmceachern@mylubbock.us or 806.775.2015, or Steve O’Neal, Director of Development Services, soneal@mylubbock.us 806.775.2080.

A medida que la situación del COVID-19 (coronavirus) continua evolucionando, el enfoque principal de la Ciudad continua siendo la salud y seguridad de nuestros empleados, clientes y comunidad. Aunque la necesidad de distanciamiento social es de gran importancia, nos mantenemos comprometidos a apoyar la salud y seguridad de la comunidad. Por lo tanto, los Departamentos de Code Enforcement y Environmental Health tomarán los siguientes pasos observando las recomendaciones y protocolos de distanciamiento social:
A partir del Lunes 23 de Marzo del 2020, City Hall estará cerrado al público hasta nuevo aviso.

Todas las consultas generales serán atendidas a través del teléfono, correo electrónico, o computadora via Skype, Zoom o Go-To Meeting.

Permisos y renovaciones para establecimientos de comida emitidos por Environmental Health y permisos miscelaneos emitidos por Code Enforcement serán tramitados por teléfono, computadora y/o U.S. mail.

Salvo algunas excepciones, operaciones de campo, incluyendo establecimientos de comida, inspecciones ambientales y de códigos continuarán de manera normal. Se le ha aconsejado a nuestro staff minimizar contacto con otros y mantener distancias apropiadas.

Programas de enforzamiento de códigos/integridad de vecindarios continuarán con contacto limitado al público.

La Escuela de Piscinas en sus 26 Años y el Curso de Certificación de Gerentes de Comida, ambos originalmente agendados para Abril, han sido cancelados.

La situación es fluida. Los protocolos de inspecciones pueden resultar acortados y reducidos a inspecciones basadas únicamente en quejas si la situación empeora y se llega a necesitar un aumento en distanciamiento social.

Información acerca de estos protocolos temporales estará disponible en los sitios web de los departamentos a medida que estén disponibles, y de la siguiente manera:

 

    1. Departamento de Environmental Health
      1. URL: https://ci.lubbock.tx.us/departments/environmental-health
      2. Teléfono: (806) 775-2928
      3. Correo electrónico: environmentalhealth@mylubbock.us
    2. Departamento Code Enforcement
      1. URL: https://ci.lubbock.tx.us/departments/code-enforcement
      2. Teléfono: (806) 775-2189
      3. Correo electrónico: codeenforcement@mylubbock.us

 

Favor mantenerse vigilante a nueva infomación.

Estamos comprometidos a proveer servicio superior durante este cambio temporal en operaciones. De parte de la División de Development Services, gracias por su compromiso a nuestra comunidad en estos momentos de prueba.

Si tiene preguntas o preocupaciones, no dude en contactar a Jesica McEachern, Assistant City Manager, jmceachern@mylubbock.us o 806.775.2015, o Steve O’Neal, Director de Development Services, soneal@mylubbock.us 806.775.2080.