Xcel Energy Warns Against Phone Scammers

Xcel Energy has learned of another round of scamming attempts against its customers.

The scams are similar to past phone scams in which the caller poses as an Xcel Energy customer agent. The caller warns the customer that a serviceman is on the way to disconnect power because of a delinquent bill, and the only way to prevent disconnection is for the customer to provide payment over the phone. Oftentimes the scammer will provide only one option for payment, such as a prepaid debit card. Xcel Energy reminds customers that they will receive a disconnect notice in the mail before a serviceman is sent to disconnect the meter.

The company also provides multiple ways to pay a bill. Customers receiving suspicious calls should hang up and contact the company at 1-800-895-4999 to check the status of their bills and make any scheduled payments in the appropriate ways.